TERMS & CONDITIONS
DETAILED DESCRIPTION OF PRODUCTS
Upendi Essentials is a business in the health and wellness industry that supplies goods and accessories for use with essential oils. Many of our selected products are health-related and we support that which is pure and natural; however we are not medical professionals. Please consult with your health care practitioner when seeking medical advice.
DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 3 - 5 business days and delivery confirmed by way of courier or collection. Delivery costs are between R80 - R120 depending on your location in South Africa. Delivery to cities usually takes 3 - 5 working days, and can take up to 7 working days Nationally, depending on where you are situated.
Please note: We will not be held responsible for the costs of redelivery if you do not give us the correct address and a daytime South African number that you are able to answer if the courier needs to call you. If the parcel is returned to us for reasons of not being able to contact you, you will be liable to pay a second delivery fee.
CUSTOMER PRIVACY POLICY
Upendi Essentials shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
RESPONSIBILITY
Upendi Essentials takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
DISCLAIMER
We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
The images contained in this site are for the sole purposes of marketing and sales and are not for duplication or reuse outside of the website. Some images are also for illustration only and may differ in quantity, color or design to the product that you receive. Please carefully read the written description of each product to fully understand the details of the item.
We retain the right to control all items and products sold on our website without notice to Users and we shall not be made liable to you or any third part for any modification to, or withdrawal of a product from the Website. Likewise we retain the right to amend product information, including prices, without prior notification.
All orders are subject to acceptance in accordance with product availability and payment terms. Should the item purchased not be in stock you will be contacted by telephone or email and offered the option to cancel your order and receive a refund, to wait for the item to return to stock or accept an alternative product.
We endeavour to be as accurate as possible with our order, however sometimes mistakes are made. Should you receive an order with an item missing, Upendi Essentials needs to be informed within 3 days of receipt of the order. We will not be held liable to replace items missing from an order if we are informed later than 3 days from receipt of the order.
REFUSAL OF TRANSACTION
We reserve the right to refuse to process any order for any reason or refuse service to anyone at any time at our sole discretion. We retain the right to credit a transaction and cancel the order at any stage of the process prior to delivery.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Upendi Essentials chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Company Physical Address:
46 Pope Ellis Drive
Ashburton
3201
Kwa-zulu Natal
South Africa
VARIATION
Upendi Essentials may, in its sole discretion, change this agreement or any part thereof at any time without notice.